Exchange and Return Policy

The main focus of Wearium is always its customer’s 100% satisfaction. For this purpose, we have introduced our Return & Exchange policy. Users can return or exchange within seven days of delivery.

At Wearium, we are committed to ensuring customer satisfaction with every purchase. This Return & Exchange Policy outlines the terms and conditions governing returns and exchanges of products purchased from wearium.pk.

POLICY TERMS & CONDITIONS

1. Exchange Window

  • Customers may request an exchange for products within 5 to 7 days from the date of delivery
  • Exchange requests must be initiated within this timeframe
  • Products must be in original, unused condition with all original tags and packaging intact

2. Product Condition & Tag Requirements

  • Original Tags Must Be Intact: If product tags have been removed, altered, or damaged, the product is not eligible for exchange or refund
  • Products must be unworn, unwashed, and free from any damage or stains
  • All original packaging, labels, and documentation must be included

3. Refund Policy

Refunds are available only if the product is faulty or the customer is not satisfied with the fabric. The product must be unused, unwashed, and returned with all original tags attached within 7 days of delivery. All refund requests are subject to inspection and approval by Wearium.pk.

4. Sale & Promotional Items

  • Products purchased during sale periods or promotional offers are not eligible for exchange or refund
  • This applies to all discounted, clearance, or special offer items
  • Customers are advised to review terms carefully before purchasing sale items

5. Non-Eligible Items for Exchange

  • Products with removed or damaged tags
  • Items that show signs of wear, washing, or use
  • Products purchased during sale or promotional periods
  • Items without original packaging or documentation
  • Customized or personalized products

6. How to Request an Exchange or Refund

Step 1: Contact our customer service team within 5-7 days of delivery
Contact: 🟢 WhatsApp 0327-1882277

Step 2: Provide the following details:

  • Order number
  • Product name and details
  • Reason for exchange
  • High-quality photos of the product (tags and condition)

Step 3: Our team will review your request and confirm eligibility

Step 4: Upon approval, follow the return shipping instructions

Step 5: Once we receive and verify the product, we will dispatch your replacement

7. Shipping & Logistics

  • Return shipping costs are the customer's responsibility (unless the exchange is due to a defect)
  • We provide return shipping guidelines upon approval
  • Exchanges typically take 5-7 business days after we receive your returned item
  • Tracking information will be provided for both return and replacement shipments

8. Defective Products

  • If a product is defective due to manufacturing fault, Wearium will cover return shipping costs
  • Please provide clear photographic evidence of the defect
  • Defective items may be exchanged or replaced at Wearium's discretion

9. What We Cannot Exchange

  • Used or worn items
  • Items with missing or damaged tags
  • Sale or promotional products
  • Items damaged due to misuse or mishandling
  • Products purchased more than 7 days ago

10. Customer Responsibilities

  • Ensure products are sent in their original, unused condition with all tags intact
  • Use secure, trackable shipping methods for returns
  • Retain proof of shipping (tracking number) for your records
  • Do not tamper with or remove any tags before initiating an exchange request

11. Dispute Resolution

  • All exchange decisions made by Wearium are final
  • Customers may contact our support team with any questions or concerns
  • We reserve the right to refuse exchanges that do not meet policy requirements

12. Contact Information

Customer Support Team:
🌐 Website: www.wearium.pk
📞 Phone: 041-2653515, 🟢 WhatsApp 0327-1882277
⏰ Business Hours: [9:30AM to 5PM]

DISCLAIMER

  • This policy is subject to change at any time without prior notice
  • Updates to this policy will be posted on our website
  • By making a purchase from Wearium, you agree to this Return & Exchange Policy
  • The most current version of this policy is always available on our website

Thank you for shopping at Wearium!

We appreciate your business and hope you love your purchase.

 

For any further assistance, feel free to contact us at 🟢 WhatsApp 0327-1882277, 041-2653515.